BLOOMING FANTASIA**
Our Guarantee
Every order is important to us because we know how important it is to you. We earnestly endeavor to please every customer with beautiful flowers and accommodating service. Knowing that flowers are a perishable natural product and that floral arrangements and floral gifts are handmade, we make every effort to fortify our floral products and ensure the quality, accuracy, and beauty of our work. Many variables determine whether a flower will last as long as anticipated or whether a designer has created something which you will enjoy. Do to availbility of product we have the right to sub any container or flowers to finish product. We will keep colors the same 1st then if color is not available we will change to variety of flowers. Containers will also be sub if one on website is not available. Because we constantly seek ways to bring some of these variables under our control for improved floral performance, we welcome your comments and inquiries. Also, if you are not completely satisfied with the quality of one of our products, then please contact us immediately and we will promptly take the appropriate action.
We always do our best to accommodate our customers’ delivery needs. However, we are not always able to guarantee delivery at a specific time of day, especially during busy holiday periods. To request a specific delivery time, please type it into the Special Delivery Instructions field during checkout. Before major holidays, we strongly recommend that you place your orders several days in advance.
Taxes are based on prevailing rates in the area of our store location.
Please note that all prices are presented in USD unless otherwise noted.
Funeral Arrangements
Funeral arrangements typically require additional lead-time. If your sympathy or funeral order requires delivery at a specific time of day, please try to let us know several days in advance so we can best accommodate your needs. Sunday deliveries may not always be available.
Delivery to Hospitals
We are experienced at making deliveries to hospitals. When placing your order, please be sure to include the hospital name and telephone number, the name of the recipient and room number or ward of the recipient. We will send your gift bouquet in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order.
Substitution Policy
Fresh Flowers: We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements, the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and visa versa.
Plants: For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.
Gift Baskets: Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.
Substitutions for Special Occasions: Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided us.
Delivery Policy
If No One is Home: Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as with a neighbor, or leave a message for the recipient to call to arrange for delivery.
Recipient Maybe Contacted: In some cases, the florist may contact the recipient to ensure s/he will be home to accept the delivery.
Request to Leave Item at Door: The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves. We cannot be held responsible for missing or faulty product due to this special request.
- Same day orders are accepted through 11:00 am Monday – Friday.
- Saturday same day orders are accepted through 10am.
- Any orders placed after these cut off times automatically will be shifted to the next delivery day. If you have any questions regarding this, or to check if same day delivery is still available, please call us.
- *Due to local availability of specific containers, specific flowers and colors, reasonable substitutions may be required. Happily delivering 6 days a week, Monday – Saturday.*
- Timed orders - We can not guarantee timed delivery unless you choose from the SPECIAL ADDITIONS. If you request in special instrustions ofr delivery instrucgtions will be considered but not gauranteed.
- Guarantee before noon is not available during holidays.
- Funerals, weddings and events are all ready guaranteed. do not pay for the before noon.
Cancellations + Replacements
To provide you with the best possible service, you can cancel your order at anytime prior to delivery. If your gift is en route or delivered, we will be unable to cancel the order. To cancel an order, please call our store at 480-945-3101.
Text A Photo
Option to receive a photo of the gifts/flowers. $5 charge for photos via text. Charge is do to phone charges and time to take photo and send. This is not for the sender to be able to make changes. Photos are taken by driver before they go on their route. You can find this option in special additons or on the page of the products add something special.
Credit card fraud
If the gift is purchased using a stolen or fraudulant credit card, we will 1st attempt to call sender and remedy the situation. If we can not the accepter of the gift (recipient) will be contacted and will be responsible for the cost of the order. Due to the fact they accepted and received stolen merchandise.